Terms of Ticket Sales

1. General Provisions

These Terms regulate rights and obligations between KIOSK KIOSK j.d.o.o., Cerje Samoborsko 2D, 10430 Samobor, OIB 80194440133, MBS 081636939 ("Seller"), and purchasers of Kiosk Conference tickets ("Buyer").

By using www.kioskconference.com or purchasing tickets, the Buyer confirms they have read, understood, and accepted these Terms in their entirety.

In case of conflict, Section 11 (Responsibility and Security) provisions prevail regarding force majeure and unforeseen circumstances.

Matters not explicitly governed follow applicable Croatian law: Consumer Protection Act, Electronic Commerce Act, Civil Obligations Act, and relevant EU regulations.

2. Definitions

• Ticket: Electronic or printed document granting access to Kiosk Conference on the indicated date.
• Conference: One-day professional branding event held in Zagreb.
• Consumer: Natural person purchasing a ticket outside trade, business, craft, or professional activity.
• Company Buyer: Legal entity purchasing tickets for employees, partners, or representatives.

3. Prices and Payment Methods

All ticket prices exclude VAT (25%), added during final purchase step.

Payment accepted via:

• Bank transfer to Seller's account
• Other electronic payment methods available on website

4. Order Process and Contract Conclusion

Buyer expresses interest by completing an Order Form with desired ticket quantity and billing information.

Seller responds via email with formal offer including ticket details, total price, and payment instructions.

Sales contract concludes once Buyer completes payment per the offer. Upon payment confirmation, ticket holder's name appears on accreditation desk list, where they receive a wristband enabling conference access.

5. Ticket Delivery

Tickets are not issued as physical documents; the ticket holder's name appears on the accreditation desk list, where they receive a wristband granting conference entrance.

Buyer is responsible for providing accurate email address and checking spam/junk folders. Seller is not liable for failed deliveries due to incorrect Buyer-provided information.

Ticket holders must present valid ID at entrance on event day to receive their wristband.

6. Ticket Holder Name Transfers

If unable to attend, the ticket holder may change the registered name to another person free of charge.

Name change requests must be submitted via email (tickets@kioskconference.com) no later than 7 days before the event.

7. Right of Withdrawal

Per Article 86(1)(l) of the Consumer Protection Act, Consumers do not have unilateral withdrawal rights, as the service involves leisure activities on a specific date.

Per Section 6, transfers are possible upon written request at least 7 days before the event.

Company Buyers are not consumers under Croatian law and therefore are not entitled to any withdrawal rights under the Consumer Protection Act.

8. Refunds and Event Cancellation or Changes

The Seller reserves the right to change program, speakers, location, and schedule for justified reasons (force majeure, illness, safety concerns). Such changes do not entitle Buyer to any refund or partial refund.

No refunds issued for purchased tickets, including cases of Buyer non-attendance or personal circumstance changes.

If the Conference is postponed, the Buyer's ticket automatically remains valid for the new event date.

If full Conference cancellation occurs for reasons not classified as force majeure, the Buyer will be offered a refund (excluding transaction fees) upon request. In force majeure cancellations (outlined in Section 11.3), no refunds apply unless specifically decided by the Seller.

The Seller is not responsible for additional Buyer costs (travel, accommodation) due to event changes or cancellation.

9. Complaints

Per Article 10 of the Consumer Protection Act, Consumer complaints may be submitted:

• By mail to Seller's address labeled "Consumer Complaint"
• By email to tickets@kioskconference.com

The Seller confirms receipt and responds within 15 days.

The European Commission's online dispute resolution platform is available at: https://ec.europa.eu/odr

10. Personal Data Protection

The Seller processes personal data per Regulation (EU) 2016/679 (GDPR) and national Data Protection Act.

Details are available in the Privacy Policy on the Seller's website.

11. Responsibility and Security

The Buyer is responsible for ensuring accuracy of provided attendee names. Unauthorized changes or attempts to impersonate a registered ticket holder are strictly prohibited.

All attendees must behave respectfully toward fellow attendees, speakers, partners, and event staff. The Seller reserves the right to refuse admission or eject disruptive or inappropriate persons, without refund.

The Seller is not liable for delays or obligation failures due to circumstances beyond reasonable control, including natural disasters, pandemic, government acts, labor disputes, technical failures, or force majeure events. No refunds apply in such cases unless specifically decided by the Seller.

12. Photography and Media Consent

By attending the Conference, ticket holders acknowledge that photos, videos, and audio recordings may be taken by organizers or authorized partners. They consent to image or likeness use for promotional purposes without compensation.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Croatia.

Any disputes arising from these Terms are subject to the competent court in Zagreb, Croatia.

14. Amendments to the Terms

The Seller reserves the right to amend these Terms at any time. Amendments become effective upon website publication or on explicitly stated dates.

For Buyers who purchased tickets prior to amendments, the Terms valid at purchase time apply.

15. Contact Information